We traded in my Toyota Tacoma pick-up recently and purchased a new Corolla. Our salesman took us aside after the sale: “You’ll get a survey emailed to you asking you to evaluate me on a scale of 1-5, 5 being excellent. But the way Toyota works, if I don’t get a 5, I fail. So, please remember that when you fill out the survey.” O.K.
After the finance guy finished our paper work, he shared the same story. Scale of 1-5, 5 being excellent. But if we don’t rate him a 5, Toyota will consider him to have failed.
Got a call this afternoon from Toyota. The caller wanted a phone-to-phone evaluation. Wanted me to rate the salesman and the finance guy. “Remember, it’s a scale from 1-5, 5 being excellent. But, the way Toyota works, if you rate them less than a 5, you’ve failed them.” What could I say?
Why would a world-wide and seemingly sucessful company like this create such a useless survey? I’d like to think there’s a good rationale. But speaking as someone from the outside looking in, it’s an element of the institution that seems meaningless, useless, and just plain crazy.
When non Christians look in to our churches from the outside, do they reach similar conclusions? Are we used to doing things in a certain way which, upon closer examination, really have no good rationale behind them?